There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you choose is a support ticket system. This is the least complicated medium of communication for a variety of reasons. In case no support team member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy & paste large pieces of info without the need to worry about typos, and in case a particular issue requires more time to be resolved or a number of replies must be exchanged, all the info will be in one place, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting company is that they’re usually separate from the hosting platform, which goes to say that if you need to supply info or to follow guidelines, you’ll have to use no less than 2 different accounts and this number could increase if you wish to manage a number of domains. Furthermore, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting service isn’t separate from the web hosting account. It’s included in our all-in-one Hepsia hosting Control Panel and you will be able to access it at any particular moment with just a few clicks of the mouse, without having to log out of your web hosting account. The ticketing system features a quick-search field, which will help you track down the status of practically any ticket that you have already submitted, if necessary. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to deal with a specific issue before you actually post a ticket. The ticket response time is no more than one hour, which means that you can obtain quick assistance at any specific time and if our client care staff recommends that you should do something in your account, you can do it on the spur of the moment without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in a single place, so we have incorporated a support ticket system into the custom-created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to manage the correspondence with our client support team along with your storage space, so you will not have to remember one more log-on name for a different system. You’ll be able to open a new ticket or to track the status of an old one with no more than a few clicks while you are browsing the files hosted in your account. You can also search through older tickets using an intelligent search filter or check relevant help articles, which contain solutions to commonly faced challenges. The inbuilt ticketing system is monitored 24-7-365 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.