A live chat is among the ways of communication supplied by some hosting providers as part of their support services. Depending on the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it will make it much less likely to misunderstand or misspell something compared to a telephone call with an agent. What's more, when the issue that you experience needs some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service totally free provided that you have world wide web accessibility even when your web hosting supplier is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
We supply a live chat support service for all Linux cloud website hosting service that we offer and we are able to assist you with almost everything live. In case you don't have an account with our company yet, we can provide you with more information about the plans in order to help you to select the most suitable package. In case you are an existing client, we are able to assist you with any billing or general matter as well as with various common technical matters, such as an email address installation in a desktop email client. When you are unable to call us for whatever reason or you are in some country where we do not have a local phone number, our live chat is the best option to contact us. Of course, some problems need more time to analyze and test, therefore you will have to open a ticket to our technicians, but nonetheless, we're able to save your time and help you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our Linux semi-dedicated servers, you are able to find the replies for any questions you may have or get various troubles dealt with instantly. Our service is available every day, which means that you can speak to a representative even on weekends and holidays. If you are unsure which package is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may come on our live chat before purchasing anything. If you're a current customer, you can get more details about account settings, billing issues and a number of common tech problems you may encounter, for example if you cannot set up an e-mail account in a client on your personal computer. The live chat can save you a lot of time regardless where you are or when you contact us.