Should you ever encounter a problem with your site and be unable to resolve it on your own, ask the web hosting provider’s tech support staff to help you bring the website back online. A timely solution would be the most optimal scenario, but a lot of companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if the problem can be easily sorted out, your site may not work correctly or it may not be reachable at all for a long span of time, so you may lose potential clients because it’s quite unlikely that anybody would be happy to return to a site that’s inoperative. In this light, you need to make certain not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software app update doesn’t go smoothly or you erase something incidentally, for example, the website must be fixed speedily in order to avoid long unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting around for hours, or even a whole day, to get an answer to a customer support ticket or an e-mail. Regardless of when you touch base with us, we will assist you within less than an hour with any technical or pre-sales questions that you may have. The fact is, our actual reply time hardly ever exceeds 20-30 minutes. As we’re available to you around the clock, you will always get support in a well-timed fashion and we understand precisely how crucial that is in the electronic age. Soon after you contact us, we’ll respond to your enquiries. If you run into any technical obstacle, we’ll take care of it on your behalf, or we will give you all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our stunningly fast support service. You will receive an answer to any ticket posted through the hosting Control Panel or email sent to our customer and technical support staff in no more than 60 minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes significantly less time to explore and fix a problem. We will supply you with more info if the solution entails something that has to be done on your end. In case you contact us during weekends or official holidays, the response time will be precisely the same and given that our support staff is working 24 hours a day, 7 days a week, you will obtain timely help for practically any billing, general or technical issue irrespective of what time of day or night it is.