There are plenty of cloud website hosting suppliers on the market today, however many of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The level of support that you'll get via this particular method of communication may vary based on the service provider - a few of them offer expert telephone support, many others offer general and customer support only because some issues are more time-consuming and it would be faster and easier to be resolved via a support ticket, especially if the issue has to be escalated. However, it's good to know that you could always contact your web hosting provider as there're lots of small-scale issues which can be managed effectively and in a timely manner with a phone call, not mentioning that you will be able to get additional info about the services before you become a client.
Phone Support in Cloud Website Hosting
As we have live phone support 14 hours a day, you can contact us and talk to one of our customer support agents to get more information about any of the Linux cloud website hosting service that we provide and ensure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you will be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you're already a customer, you will be able to call us about general and billing issues, and about some technical issues. If the trouble is strictly technical or it needs more time to investigate, you will have to go through our ticketing system, which will enable both you and our tech support team to monitor the information given by either side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we supply feature live phone support for 14 hours every day. If you're not sure which package will be suitable for your sites, you want to find out more about the package's specs or you'd like to have any other information about our services, you're able to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. If you already own an account, you will be able to get in touch with us about sales and general issues, although we're often able to assist with a multitude of technical issues as well. For strictly technical problems you need to use our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when your trouble needs longer time to be taken care of or it needs to be escalated to our sysadmins.