The availability of the customer and tech support that a cloud website hosting company provides can tell you a lot for the services they offer too. In the event that you're allowed to use only e-mails or tickets, you have most probably discovered some reseller not the actual hosting supplier. If this is the case, you may have to wait for a few days so as to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual hosting company for further help. When the supplier offers you different means of communication with short response time that are available at any time, they are almost certainly the top provider, not a reseller. Therefore you'll enjoy prompt assistance and excellent support because they'll have immediate access to the servers where your account is. No matter what the issue - sales or technical, it is always better to have the option to get hold of your web hosting company right away through your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all our cloud website hosting
packages are round-the-clock, thus you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an email. In case you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You can choose the most appropriate way to contact us based on where you are or what kind of equipment you're using. We are able to assist you for almost any hosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will assist you to pick the perfect package or offer you info about our servers, so as to check whether the system requirements for your web sites are met. If you are an active customer, you also have the option to contact us through e-mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that if you employ these 2 methods of correspondence, you'll receive a reply within less than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other service providers, even big ones, you can compare the reply time as it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server
through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the USA, Great Britain and Australia along with a live chat service. When you are an existing customer and you need help with some technical issue that requires more time to investigate or resolve, you are able to open a ticket from your billing account or you can send an e-mail message and we'll take care of the problem and send you an answer within one hour. The response time is warranted 24/7, which includes weekends and holidays, still for the vast majority of issues it takes no more than 30 mins to get assistance. The support service covers your VPS as well as all the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via numerous methods of communication and with a one-hour maximum response time guarantee. In case you want to learn more about the plans or you have some billing or general questions, you'll be able to call one of the local numbers that we have globally or you may use our live chat service and talk with a live representative. For entirely tech matters that require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to keep track of a certain matter. The response time for them rarely exceeds half an hour, which means that you can forget all about having to wait for a whole day in order to get assistance. Our support service is available for all of the server-related issues, and the pre-installed software. In case you'd like to receive help with third-party apps, you may consider adding the Managed Services upgrade that we supply with all of the packages.