Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in maximum sixty minutes after the support ticket or email was submitted. If your issue needs further assistance from an admin, we will direct the support ticket or the e–mail to the person on duty then leave a comment to notify you that more time will be needed for reaching a solution. And if you take advantage of the Managed Servers package, any of the services included there will be carried out whenever you decide.
A Premium–Quality Customer Care Service
- We’ll be available to you 24/7/365 to reply to any questions that you may have pertaining to our Online Control Panel and any of the applications that we have pre–installed for your convenience on the server. If you also need assistance tackling server administration tasks, you can resort to our Managed Servers package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Every dedicated server is equipped with our cost–free Online Control Panel, which offers an integrated knowledge base plus a selection of how–to video tutorials. Whenever you need assistance with the Online Control Panel, just press the Help or Videos buttons situated in the upper right corner.