A one hour Ticket Response Warranty
Each ticket that you send to the client assist staff will be answered within about 1 hour. All basic questions will be responded to right away. Nevertheless, if the service request you have sent us calls for some help from a licensed admin technician, we are going to send the ticket to him and will let you know about the delay.
Professional Technical Assist Service
Our technical assist team will be working for you round the clock to to handle all support demand tickets that you send to us. We offer technical assistance for all the programs that are pre–installed on your web server. These include our custom made Online Control Panel, the preferred OS and also the server management panel (with respect to the VPS type).
An Intuitive Help Zone
In the Online Control Panel that will come free of charge with the virtual server, you will discover an insightful Help zone, which incorporates everything you should know about administering your internet sites and programs. We have incorporated a range of how–to content articles and video courses that display the basic site supervision duties in an easy–to–understand manner.